Returns & Warranty

We proudly stand behind the quality of CROSSNET and place our customer's satisfaction and happiness at the center of our business. Please refer to our lifetime warranty guidelines below and feel free to contact us if you have further questions!

CROSSNET 30-Day Refund and Return Policy

  1. Unopened products can be returned for a refund no later than 30 days after purchase.
  2. Customers must bear the cost of shipping returned products. 
  3. Shipping and handling cannot be refunded for returned goods.
  4. Refunds are not available if the product has been opened, damaged or used.
  5. Discount codes cannot be added to an order after a purchase has been made.
  6. Refunds are not available for individual Four-Way Volleyball Net product and individual CROSSNET Volleyball purchases.
  7. Misplaced pieces can be purchased via email - info@crossnetgame.com

CROSSNET Lifetime Warranty

  1. Product pieces that are delivered damaged will be covered by company free of charge. Photo evidence may be required.
  2. CROSSNET is not weather resistant. Rust and other weather related damages are not covered from our lifetime warranty. 

Cancellation

  1. Orders cancelled before shipment are subject to 10% restocking fee after 24 hours of purchase.
  2. Orders can not be cancelled due to a customer missing a sale or promotion and will not be deemed refundable.

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